Locker Delivery
Locker Delivery is Instabee's main product. Use this when consumers select a locker in checkout — unless you have been told otherwise by your Implementation Manager.
This product is designed for real-time checkout integration. The availability call should be made in real time as the consumer is browsing delivery options. The minimum required is a postal code, but the more information you send — such as the recipient's address, email, and cart details — the better the delivery options will be and the higher the consumer experience. Better options can directly increase your checkout conversion rate.
Keep delivery options up to date. If the consumer stays in checkout without completing their purchase, make sure to refresh the delivery options by re-calling the availability endpoint regularly.
Feature Comparison
The following tables show what features are unlocked at each integration level. Higher levels provide better delivery options, accuracy, and consumer experience.
Availability Features
Level 0 No integration | Level 1 Get All Lockers | Level 2 Availability with: | Level 3 Availability with: | Level 4 Availability with: | Level 5 Availability with: | Level 6 Availability with: | |
|---|---|---|---|---|---|---|---|
• Nothing | • Country Code | • Postal Code • Country Code | • Postal Code • Country Code • Email | • Postal Code • Country Code • Email • Recipient Address | • Postal Code • Country Code • Email • Recipient Address • Cart info - Estimated size | • Postal Code • Country Code • Email • Recipient Address • Cart info - Specific size • Alt, Product Sizes | |
Delivery Options | |||||||
Geolocation | |||||||
Advanced Ranking | |||||||
Estimated Time of Arrival* | |||||||
Capacity Managment | |||||||
Parcel Size Optimisation |
* This also required a commitment of packing times and pickup times for all parcels
Post Purchase Call Features
Level 0 Nothing | Level 1 Minimum amount of data | Level 2 Regular amount of data | Level 3 Great amount of data | Level 4 Awesome amount of data | |
|---|---|---|---|---|---|
• Availability Token • Selected Brand • Selected Product • Selected Delivery Option | • Availability Token • Selected Brand • Selected Product • Selected Delivery Option • Recipient Information | • Availability Token • Selected Brand • Selected Product • Selected Delivery Option • Recipient Information • Parcel Dimensions | • Availability Token • Selected Brand • Selected Product • Selected Delivery Option • Recipient Information • Parcel Cart Information • Identification Options • Delivery Instructions | ||
Capacity Management | |||||
Smart Create Order | |||||
Operation Optimisation | |||||
Consumer Communication |
Post Packing Call Features
Level 0 Nothing | Level 1 Minimum amount of data | Level 2 Regular amount of data | Level 3 Great amount of data | Level 4 Awesome amount of data | Level X Order data is sent in Post Purchase | |
|---|---|---|---|---|---|---|
• Nothing | • Availability Token • Selected Brand • Selected Product • Recipient Information • Parcel ID | • Availability Token • Selected Brand • Selected Product • Selected Delivery Option • Recipient Information • Parcel ID | • Availability Token • Selected Brand • Selected Product • Selected Delivery Option • Recipient Information • Parcel Dimensions • Parcel ID | • Availability Token • Selected Brand • Selected Product • Selected Delivery Option • Recipient Information • Parcel Cart Information • Identification Options • Delivery Instructions • Parcel ID | • Parcel Confirmation • Parcel ID | |
Consumer Experience | ||||||
Smooth Delivery |
Typical Integration Workflow
- Fetch Lockers — Call the availability API in real time as the consumer browses checkout
- Display Options — Show available lockers with ETAs and directions to the consumer
- Consumer Selects Locker — The consumer chooses their preferred locker
- Post Purchase — After payment, register the order to reserve delivery capacity
- Fulfillment — Pack the order in your warehouse
- Post Packing — Confirm the parcel is packed and ready for pickup
- Pickup & Delivery — Instabee collects the parcel and delivers it to the consumer's locker